Dispatcher Job Description

An effective Dispatcher Job Description is vital when attracting the right talents. Use this Dispatcher Job Description template for your inspiration when you need to create a job posting that is clear and concise.

How do you write a job description for a Dispatcher?

We are currently recruiting for a professional and reliable dispatcher to act as our company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units. To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.

This sample Job description explainer offers guidance on key sections that are important to include for clarity, as well as suggestions for promoting the position. It provides a list of duties, responsibilities, tasks, requirements, demands for setting job expectations and the employee's ability to perform the work as described. However, it’s often not construed as an exhaustive list of all functions, responsibilities, skills and abilities.

What does a Dispatcher do?

Responsibilities:

• Answer emergency and non-emergency calls and document important information.
• Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
• Operate and manage a multi-line telephone console system.
• Respond to queries related to products and deliveries.
• Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
• Prioritize and organize calls according to urgency.
• Supervise the route and status of field units to prioritize their daily schedule.
• Maintain and update call logs, call records and other important documentation.

Qualifications:

• High school diploma or equivalent qualification is required.
• A minimum of 2 years experience in a similar role.
• Strong knowledge of emergency processes and procedures.
• Excellent communication and interpersonal skills.
• Proficient in MS Office with proven experience in data entry.
• Ability to work well under pressure.

If you wish to use the content provided to make a functional job description, than you normally also need to includes relevant job details of the physical requirements, as well as certain movements that workers may encounter while on the job. This Dispatcher Job Description template is fully editable and printable and can be used in Google Docs, MS Word or Pages format. Get this downloadable file now and customize it according to your needs.