Open Client Services Job Description

An effective job description is vital when finding suitable job candidates. No need to start from scratch. By making use of this sample job description template you will make it easier for yourself and you will have a head start.

How do I write a Client Services Job Description?

This sample Job description explainer offers guidance on key sections that are important to include for clarity, as well as suggestions for promoting the position. It provides a list of duties, responsibilities, tasks, requirements, demands for setting job expectations and the employee's ability to perform the work as described. However, it’s often not construed as an exhaustive list of all functions, responsibilities, skills and abilities. When writing a job description, consider the following:

• Highlight the accurate job title;
  
• Provide a general company introduction;
• Provide a brief summary or introduction that provides an overview of the job;
• Specify the relevant job duties and responsibilities that are necessary for this position;
• List essential qualifications;
• Be clear and concise;
• Have someone proofread it;
• Make sure that HR and the hiring manager will sign off before publishing it;
• Define what success looks like in the position after 30 days, the first quarter, and the first year;
• Provide direct contact details of the manager or HR department who will follow up on the candidates.

Publish it via several social media platforms, or offline media, so you are sure that in-house employees also can get easy access to it.

What is the job description of a client service manager?

Responsibilities:

• Interact with clients and build relationships with them while ensuring their needs are being met.
• Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience.
• Mastermind creative ways to deliver an exceptional client experience.
• Develop and oversee the implementation of client service protocols.
• Resolve complex client problems or disputes in a professional manner.
• Coach and support team members to help them meet departmental goals.
• Keep records and documentation of client interactions for training purposes.
• Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.

Qualifications:

• 5+ years prior experience in customer facing roles.
• Proven experience in a leadership role is required.
• Excellent communication skills and the ability to anticipate the needs of customers.
• Must demonstrate strong analytical thinking skills.
• Should possess strong problem-solving skills and the ability to make sound judgement calls.
• Superior organizational and time management skills.
• Knowledge of customer service programs and databases, or the ability to learn new software quickly.
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
• Ability to speak a second language is an asset.

By using this Client Services job description sample, modifying it to your needs, and then posting it, you will soon start receiving Resumes and Cover letter from suitable candidates. This Client Services Job Description template is fully customizable and can be used in Google Docs, MS Word or Pages format. Get this printable file now and personalize it according to your needs.