Student Complaint Response Letter

Dear [Student's Name],

We received your complaint regarding the recent examination results, and we appreciate you taking the time to share your concerns with us. As the Controller of Examinations at [University/Institution Name], it is my responsibility to address and resolve any student grievances.

First and foremost, I sincerely apologize for any inconvenience or distress this may have caused you. I understand that receiving unfavorable results can be frustrating, especially after dedicating significant time and effort to your studies.

After thoroughly investigating your complaint, we have identified a discrepancy in the evaluation process for the subject " [Subject Name]". It appears that an error occurred during the calculation of marks, resulting in an incorrect grade being assigned to your examination paper.

Please rest assured that we are taking immediate action to rectify this mistake. Our team is in the process of reviewing your examination paper again, ensuring that it is evaluated accurately and fairly. Once this process is complete, we will update your grade accordingly and communicate the revised results to you.

I understand that this situation may have caused you additional stress, and I want to assure you that we are committed to resolving it as quickly as possible. Our goal is to ensure that every student's academic achievements are recognized and graded accurately.

As a token of apology for the inconvenience caused, we will provide you with a digital copy of your corrected examination result letter. You can easily download this document in DOCX format from our website. Simply visit [website URL] and navigate to the "Student Complaint Response Letter" section to access the download link. If you have any trouble accessing the document, please don't hesitate to reach out to our support team for assistance.

Once again, I apologize for the error and any distress this may have caused. We value you as a student and are committed to ensuring fairness and transparency in our examination processes.

Thank you for bringing this matter to our attention, and please be assured that we are working diligently to resolve it.

Sincerely,

[Your Name]

Controller of Examinations, [University/Institution Name]