Follow up complaint by customer

When you pay for a product or service, you expect nothing but the best. When you don't receive that, then you're in your right to complain about it or to point this out. The easiest way to do this is to contact customer service. But what if the problem doesn't get resolved and you don't hear anything back? It's time then to write another letter highlighting this.

How to follow up on a not satisfactory provided service by customer relations department?

In this case, we know you don't want to spend more time on the issue, but it’s good to take action and register a complaint about the situation. A complaint hopefully increases the quality and service level of the organization that caused the issue.

Sample message with a complaint:

I submitted a complaint regarding quality issues. Well, I’m sorry to inform you that until now nothing has been done to resolve my problem despite the glamorous promises of a fast and satisfactory solution. I’m disappointed, frustrated, and strongly feel that it was a mistake doing business with you. Feel free to prove me wrong!

This follows up message is prepared in MS Word format and is ready to be tailored to your personal needs. You can add text, remove content that isn’t applicable, and change the look and formatting. In fact, anything you are able to do with one of your own documents, you can do with this one as well. This letter template is deliberately designed to be flexible so that it can be adjusted to your needs and preferences.

Therefore, we do not recommend you spend lots of precious time searching for a suitable complaint letter.

Just download this example Follow up complaint letter to customer service template directly that has been put together for you!