Operating Level Agreement

Are you a service provider looking to establish clear service level expectations with your customers? Look no further! BizzLibrary.com offers a comprehensive Operating Level Agreement (OLA) template to help you establish a mutual understanding of your services and their performance.

What is an Operating Level Agreement (OLA)?

An Operating Level Agreement (OLA) is a service level agreement (SLA) that defines the interdependent relationships between different parties within the same organization. It outlines the internal agreements between service providers and other IT teams or business units, specifying the shared responsibilities and expectations for service delivery.

Why Do You Need an OLA?

Whether you work in IT or provide services for your customers, an OLA is an essential document to establish clear service expectations. Here's why:

• Clarify Roles and Responsibilities: An OLA defines who provides which services and at what level of performance. It clarifies the roles and responsibilities of each team to avoid misunderstandings and conflicts.
• Establish Service Targets: An OLA defines specific service targets, such as uptime, response time, and resolution time, that must be met by each team. This helps ensure that the service levels are consistently met, enhancing the overall customer experience.
• Improve Communication: An OLA provides a framework for communication between teams, ensuring that any issues or concerns are addressed in a timely and effective manner. This improves collaboration and helps to resolve issues quickly and efficiently.
• Manage Risks: An OLA outlines the potential risks that could impact the service delivery and specifies contingency plans to mitigate these risks. This helps prevent service disruptions and ensures continuity in case of any unforeseen events.

Download Your OLA Template Today

Don't leave your service expectations to chance. Download our OLA template in DOCX format today and start establishing clear service targets with your internal teams and external customers. By specifying the roles and responsibilities of each team, you can enhance your overall service levels and improve customer satisfaction. Visit BizzLibrary.com now to access a wide range of business document templates and start taking control of your service delivery!