Guest Relations Job Description

An effective job description is vital when finding suitable job candidates. No need to start from scratch. By making use of this sample job description template you will make it easier for yourself and you will have a head start.

What is the main responsibilities of the guest relations officer?

This sample Job description explainer offers guidance on key sections that are important to include for clarity, as well as suggestions for promoting the position. It provides a list of duties, responsibilities, tasks, requirements, demands for setting job expectations and the employee's ability to perform the work as described. However, it’s often not construed as an exhaustive list of all functions, responsibilities, skills and abilities. When writing a job description, consider the following:

• Highlight the accurate job title;
  
• Provide a general company introduction;
• Provide a brief summary or introduction that provides an overview of the job;
• Specify the relevant job duties and responsibilities that are necessary for this position;
• List essential qualifications;
• Be clear and concise;
• Have someone proofread it;
• Make sure that HR and the hiring manager will sign off before publishing it;
• Define what success looks like in the position after 30 days, the first quarter, and the first year;
• Provide direct contact details of the manager or HR department who will follow up on the candidates.

Publish it via several social media platforms, or offline media, so you are sure that in-house employees also can get easy access to it.

Responsibilities:

• Review arrival lists to welcome guests.
  
• Attend to special guests (e.g. VIPs) and answer their inquiries.
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
• Provide information about amenities, area and venues and promote services.
• Anticipate guest needs and build rapport with customers.
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
• Address customer complaints and escalate to Guest Relations Manager when needed.
• Record information in the logbook daily.
• Ensure compliance with health and quality standards.

Qualifications:

• Proven experience as a Guest Relations Officer.
  
• Familiarity with hospitality industry standards.
• Proficiency in English; knowledge of additional languages is a plus.
• Computer literacy.
• A customer-oriented and professional attitude.
• An outgoing personality.
• Outstanding communication abilities.
• Excellent organizational and time-management skills.

By using this Guest Relations job description sample, modifying it to your needs, and then posting it, you will soon start receiving Resumes and Cover letter from suitable candidates. This Guest Relations Job Description template is fully customizable and can be used in Google Docs, MS Word or Pages format. Get this printable file now and personalize it according to your needs.