Remote IT Support Job Description

An effective and compelling job description is vital when recruiting the right job candidates. By using a professional job description template, there is no need to start from scratch. It saves time, and by editing this job description template, you will be able to attract the most qualified job candidates for the open position. 

How to write a Remote IT Support job description?

This Job description explainer offers guidance on key sections that are important to include for clarity, as well as suggestions for promoting the position. It provides a list of duties, responsibilities, tasks, requirements, demands for setting job expectations and the employee's ability to perform the work as described. However, it’s often not construed as an exhaustive list of all functions, responsibilities, skills and abilities.

When writing a job description, consider the following:

• Highlight the accurate job title;
• Provide a general company introduction;
• Provide an extract or introduction of the job with key goals or objectives;
• Specify the relevant job duties and responsibilities that are necessary for this position;
• List essential qualifications;
• Be clear and concise in the description;
• Have someone knowledgeable to proofread it;
• Make sure that HR and the hiring manager will sign off before publishing it;
• Define what success looks like in the position after 30 days, the first quarter, and the first year;
• Provide direct contact details of the manager or HR department who will follow up on the candidates;
• Publish it via several social media platforms, or offline media, so you are sure that in-house employees also can get easy access to it.

What are the duties and responsibilities of a Remote IT Support?

The following duties, responsibilities and skills are important for this position:

Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training junior staff.

Qualifications:

• Minimum of 5 years relevant IT experience.
• Knowledgeable in PC troubleshooting.
• Good communication skills.
• Comptia Aplus certification is a plus.

Since well defined descriptions will attract more suitable candidates for the position, we recommend you to use this Remote IT Support job description sample. Customize it according to your needs, and then publish it directly to your page and network, you will soon start receiving Resumes and Cover letter from qualified candidates. This Remote IT Support Job Description template is fully customizable and can be used in Google Docs, MS Word format. Get this printable file now and personalize it according to your needs. If this is not the job description that fits your need, also have a look at many of our other examples of job description templates here.